Return & Refund Policy

We accept requests for replacements or refunds under the following conditions:

• Damaged / Leaking Products: Physical bottle damage or leakage upon delivery.
• Incorrect Item Received: The delivered product does not match your order confirmation.
• Expired / Quality Defect: Quality or freshness issues reported upon opening.

• Issues must be reported within 48 hours of delivery.
• To initiate a request, please send clear photos/videos of the sealed box, shipping label, and the damaged/incorrect product to connect@vaidyug.com or contact us at +91 94284 20000.

• Once verified by our quality support team, replacement dispatches or refunds are approved within 2 business days.
• Refunds will be credited to the original payment source (UPI/Card/Netbanking) within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or as Vaidyug store credit/Swarna Points.

When a return or replacement is approved due to transit damage or defective shipment, Vaidyug arranges doorstep pickup at zero additional shipping charge to the customer.

Due to strict FSSAI food hygiene and safety regulations, edible oils, wild forest honey, A2 desi ghee, and consumable items cannot be returned once their tamper-evident security seal is broken, unless there is a verifiable quality or transit leakage issue reported within 48 hours.

For prepaid orders (UPI/Cards/Netbanking), funds are credited back to the original source account. For Cash on Delivery (COD) orders, customers can provide verified UPI details or choose instant 100% Vaidyug store credit with bonus Swarna Circle reward points for immediate use.